Contact us
Have a question about a Reid bike, eBike or electric scooter?
Please contact the retailer or website where you originally made your purchase. They have access to your order details and will be best placed to assist with your enquiry.
Customer support
Need help with your Reid bike, eBike or eScooter?
If you have a question about a product, need technical information or require help after purchasing a Reid, start by checking our support resources below:
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Find a Reid Retailer
Find your nearest authorised Reid Bikes retailer for product advice, servicing and local support. Find a Retailer >>
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Warranty
Find information about Reid's warranty coverage and what to do if you have a warranty issue. Warranty Information >>
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Manuals & Instructions
Access owner's manuals, assembly instructions & battery information. View Manuals & Instructions >>
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Register Your Reid
Register your Reid bike, Reid eBike or Reid eScooter to help us keep your product details on record.
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eScooter Support
Find answers to common eScooter questions and information about the Reid eScooter app.
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Buying guides
Unsure which bike is right for you? Take a look at our buying guides for help.
Retailers & Distributors
Interested in stocking Reid Bikes or becoming a Reid distributor?
We work with partners across more than 30 countries, providing a range of bikes, eBikes and electric scooters alongside product, marketing and technical support.
Private label & OEM
Looking to develop your own bike, eBike or eScooter range?
Our private-label and OEM team works with businesses on product development, manufacturing and supply.
Contact our team
If you can't find the information you need in our support resources above, you can contact the Reid Bikes team using the form below, and we'll get back to you shortly.
In the first instance, please contact the retailer or website where you originally made your purchase. They have access to your order details and will be best placed to assist with your enquiry.
Get social with us @reidbikes
About Reid Bikes
Founded in Melbourne, Australia in 2009, Reid Bikes is an international bike brand designing bikes, eBikes and electric scooters for riders around the world.
Today, Reid products are distributed across more than 30 countries through a global network of retailers and distribution partners.